Build In Feedback Loops & Listen (With Humility) To Win
If you’re not engaging with your clients and with your employees/teammates in a way that provides cues as to whether or not we’re living what we say we value, then you’re essentially running blind.
There is only so much we can do to self-regulate and self-evaluation before we need to look outside. We need to gather feedback on whether we’re actually walking the walk. Sometimes this is über-practical like sending out a customer survey or a 360° Feedback Evaluation.
It also be feedback loops like employee absenteeism, simply following up with each and every new client or employee to have a conversation, and/or trusting your gut feeling about the state of your culture.
As we increase in our social and emotional intelligence, it’s easier and easier to identify when something is “off” within a given work culture. It’s then our job as leaders (aka “thermostats") to know what to correct course and set the new tempo.
Listen (with Humility)
The extent to which you humble yourself and listen well is the extent you will profit from the feedback you get. It's as simple as that. First step in being able to lead and craft a culture is listening with open hands to those who occupy and inhabit this culture.
This is part eight in our series on "Strategies in Building A Culture That Sticks".
Find other parts here:
Part 1: Don't Just Talk About It, Be About It (Series Intro)
Part 2: Build Traction & Buy-In Through Collaboration
Part 3: Set A Deadline. Ship. Iterate. Repeat.
Part 4: Don't Leave Your Culture To Chance: Model & Train to Educate & Forge A Culture You're Proud Of
Part 5: Follow The Bright Spots
Part 6: When Building & Leading Culture, Be Transparent
Part 7: Use Environment & Visual Cues to Boost Your Culture